Healthy Heights Return Policy
As a part of our money-back guarantee, Healthy Heights will provide a full reimbursement of up to $36.95 for the first opened product* (excluding Single-Serves).
*Returns for additional products are only accepted for unopened products and we reserve the right to deduct a return shipping fee.
Simply contact our customer support at firstname.lastname@example.org within 30 days of purchase to start the return process.
Shipping is $5.99 USD flat rate for orders $0 - $49.99.
We offer FREE Shipping* on orders $50 or more within the United States (only valid on orders shipping to one address).
Orders ship via USPS Priority Mail and arrive within 3-10 days.
We also ship to Canada**. The shipping rates include paid duties and taxes based on the number of items you order.
- 1-2 items: $35 flat rate
- 3-4 items: $50 flat rate
- 5+ items: $80 flat rate
Our Canadian shipping partner is FedEx International Economy; https://www.fedex.com/en-us/tracking.html
FedEx picks up orders Monday through Friday. Canadian orders may take up to a week to process shipping, plus a couple extra days for delivery.
We will email you a tracking number when your package ships from our warehouse.
Some circumstances may result in delayed shipping or delivery:
- Credit card payment issue
- Incorrect shipping address
- Orders held because items are out of stock. On infrequent occasions, we may be out of stock in your region’s warehouse. In this case your order may take longer as we await product or ship from an alternate warehouse if available. We will contact you if this happens.
If you wish to pause or change your subscription, please log into your account soon, as any changes or cancellations within 24 hours of your ship date will incur shipping charges to return the products to our warehouse.
Shipping to P.O. Boxes, APO/FPO and International Addresses
Shipping to P.O. Boxes and APO/FPO is available. Shipping to International addresses are not currently available. Our product is available under different brand names in other countries so please call or e-mail our team for more information.